Privacy Policy

HR Heating, Air Conditioning & Refrigeration (“HR Heating,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website and services. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.

Information We Collect

We may collect information you provide directly to us when you fill out a form, request service, contact us, or communicate with our team.

  • Contact Information: Name, email address, phone number, and address (if provided).
  • Service Details: Information about your heating, air conditioning, or refrigeration needs, preferred appointment times, and messages you send.
  • Website Usage Information: Basic information about how you use our site, such as pages visited, time on site, and the type of device or browser you use (collected through standard analytics tools and cookies).

How We Use Your Information

We use the information we collect to provide, improve, and support our services and to communicate with you.

  • To respond to inquiries and schedule service appointments.
  • To provide HVAC and refrigeration repair, installation, and maintenance services.
  • To send service-related updates, confirmations, and follow-up communication.
  • To improve our website, customer experience, and service quality.
  • To protect our business and customers from fraud, misuse, or security risks.

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to help the site function properly, remember user preferences, and understand how visitors interact with our pages. You can adjust your browser settings to refuse cookies or alert you when cookies are being used. Some site features may not function correctly if cookies are disabled.

How We Share Information

We do not sell your personal information. We may share information in limited situations, including:

  • Service Providers: With vendors who help us operate our website or business (such as web hosting, analytics, or communication tools) when necessary to provide services.
  • Legal Requirements: If required to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
  • Business Protection: To protect the rights, property, and safety of HR Heating, our customers, and the public.

Data Security

We take reasonable measures to protect personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Choices

You may choose not to provide certain information, but this may limit our ability to respond to your request or provide services. You may also request updates or corrections to your information by contacting us.

Third-Party Links

Our website may include links to third-party websites (for example, review platforms or social media). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our website and services are not intended for children under 13, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date. Your continued use of our website after changes are posted means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Effective Date: January 2026